Our repository of freely-available recommended reading materials and other resources:
Pubmed links by keywords (title and abstract):
Safety-II and Resilience Engineering
Introductory articles and resources:
From safety-I to safety-II: A White Paper: (NHS England Sign up to Safety).
Systems Thinking for Safety: Ten Principles (EUROCONTROL white paper)
Hollnagel talking at Risky Business 2014 in safety-II and resilience engineering.
FRAM analysis – (Functional Resonance Analysis Method) – website.
“Where the rubber meets the road“: open access paper illustrating the use of FRAM in healthcare.
“Can we ever imagine how work is done?“: Eurocontrol paper from Hollnagel, 2017
An introduction to Appreciative Inquiry on the Appreciative Inquiry commons website
Blog post from Appreciating People on our work with LfE and AI: Where did it all go so right?! Supporting Learning from Excellence in the NHS.
How word choice can cultivate optimism – a short article on language and optimism.
“How to give an A” – a video presentation
Shawn Achor’s presentation on positive psychology
The following section is a list of evidence and related writings to provide support for the wider initiative of LfE, and related initiatives (we will update this intermittently):
Systematic reflection: Implications for learning from failures and successes. Ellis et al. Current Directions in Psychological Science 2014. Link to abstract.
Waring J, et al. BMJ Qual Saf 2017;26:417–422.
Negativity Bias, Negativity Dominance, and Contagion. Paul Rozin, Edward B. Royzman Personality and Social Psychology Review. 2001
These two papers provide evidence for the link between staff engagement / staff experience and patient experience / NHS performance:
Employee engagement and NHS performance West and Dawson, Kings Fund, 2014
Links between NHS staff experience and patient satisfaction: analysis of surveys from 2014 and 2015. Dawson, NHS England. 2018
Kindness, emotions and human relationships: the blind spot in public policy. Julia Unwin, Carnegie UK 2018.
Related articles on Quality Improvement:
Changing how we think about healthcare improvement: Braithwaite, BMJ 2018.