Library

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Our repository of freely-available recommended reading materials and other resources:

Pubmed links by keywords (title and abstract):

Resilience Engineering

Safety-II

FRAM analysis

 

Safety-II and Resilience Engineering

Introductory articles and resources:

From safety-I to safety-II:  A White Paper:  (NHS England Sign up to Safety).

Systems Thinking for Safety: Ten Principles (EUROCONTROL white paper)

Hollnagel talking at Risky Business 2014 in safety-II and resilience engineering.

FRAM analysis – (Functional Resonance Analysis Method) – website.

Where the rubber meets the road“: open access paper illustrating the use of FRAM in healthcare.

Can we ever imagine how work is done?“: Eurocontrol paper from Hollnagel, 2017

 

Appreciative Inquiry:

An introduction to Appreciative Inquiry on the Appreciative Inquiry commons website

Appreciating People website;

Blog post from Appreciating People on our work with LfE and AI: Where did it all go so right?!  Supporting Learning from Excellence in the NHS.

How word choice can cultivate optimism – a short article on language and optimism.

 

The following section is a list of evidence and related writings to provide support for the wider initiative of LfE, and related initiatives (we will update this intermittently):

Systematic reflection: Implications for learning from failures and successes.  Ellis et al.  Current Directions in Psychological Science 2014.  Link to abstract.

Association between organisational and workplace cultures, and patient outcomes: systematic review.  Braithwaite et al.  BMJ Open 2017.  Link to paper (open access).
The problem with root cause analysis.  Peerally MF, Carr S,
Waring J, et al. BMJ Qual Saf 2017;26:417–422.

Negativity Bias, Negativity Dominance, and ContagionPaul Rozin, Edward B. Royzman Personality and Social Psychology Review. 2001

These two papers provide evidence for the link between staff engagement / staff experience and patient experience / NHS performance:

Employee engagement and NHS performance West and Dawson, Kings Fund, 2014

Links between NHS staff experience and patient satisfaction: analysis of surveys from 2014 and 2015.  Dawson, NHS England. 2018

Kindness, emotions and human relationships: the blind spot in public policy.  Julia Unwin, Carnegie UK 2018.

Related articles on Quality Improvement:

Changing how we think about healthcare improvement: Braithwaite, BMJ 2018.